1.2. Assemblage Point FZC LLC, is the Operator (hereinafter – Operator) of the Internet platform www.travellottery.win (hereinafter – the Platform) provides travel and tourism consultancy services for finding and booking excursion and entertainment services provided by private guides and travel companies (hereinafter – Service Organizers) in UAE, Jordan, Oman and other countries.
1.3. The Operator is not directly involved in organizing the services hosted on the Platform, limiting itself to providing information about the Service Organizers to consumers of sightseeing and entertainment services in UAE, Jordan, Oman and other countries (hereinafter referred to as the User).
1.4. The Operator works in accordance with the legislation of the United Arab Emirates. United Arab of Emirates is our country of domicile and the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE.
1.5. By using the Platform, Users and Service Organizers agree to these terms and conditions.
2.1. The User instructs, the Operator undertakes the responsibilities to provide information mediatory services, travel and tourism consultancy services for the organization of tours (orders) on the conditions provided for in this agreement.
2.2. Unconditional acceptance of this agreement is considered the payment done by the User for services.
3.1. Rights and obligations of the User
3.1.1. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
3.1.2. When using the Platform, the User undertakes the responsibility to provide the payment for the services of the Service Organizer in the amount of 100% of the total cost of the services ordered.
3.1.3. The User pays for the service at the time of placing the order (booking) using online payment by credit card. Payment is blocked on the User’s credit card until the order is confirmed by the Service Organizer within 48 hours. In the absence of confirmation of the order, the money will be unblocked, the transaction is declared not to be held. Once the order is confirmed, the payment will be processed, and the payment confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
3.1.4. The User has the right to receive the services mentioned in this agreement in a timely manner and in full amount.
3.1.5. Within 7 (Seven) days from the date of provision of the ordered excursion and/or entertainment services, the Customer has the right to declare inadequate quality or non-provision of the service. After clarification of all circumstances, but not later than 7 (Seven) working days from the moment of application, the Operator is coming back to the User with the suggestion of the refund or alternative compensation.
3.1.6. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
3.1.7. Cardholder must retain a copy of transaction records and Merchant policies and rules.
3.1.8. User can cancel his order within 24 hours from the time of the booking, but not less than the cancellation period, which mentioned in the description of each service; refunds will be made back to the payment solution used initially by the User. Please allow for up to 45 days for the refund transfer to be completed.
3.1.9. The User is solely responsible and at risk of adverse consequences in case of inaccuracy or unreliability of the data provided, through a special User interface, for the implementation of the required actions.
3.1.10. User is responsible for maintaining the confidentiality of his account and password and for restricting access to his account from any devices, and User agrees to accept responsibility for all activities that occur under his account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
3.2. Rights and obligations of the Operator
3.2.1. Operator provides the services mentioned in the agreement to the User in a timely manner and in full amount.
3.2.2. Store and process materials obtained as a result of the service.
3.2.3. Operator of internet platform https://travellottery.win will not trade with or provide any services to OFAC and sanctioned countries.
3.2.4. Operator accepts payment by Visa or Mastercard debit and credit cards in USD for its products and services.
4.1. For non-fulfillment or improper fulfillment of obligations under this agreement, the Parties shall be liable in accordance with the current legislation of the United Arab Emirates.
4.2. There are no other measures of liability except those established by the current legislation of the United Arab Emirates.
4.3. None of the Parties shall be liable to the other party for non-fulfillment or improper fulfillment of obligations, if it proves that proper execution was impossible due to force majeure, i.e. extraordinary and unavoidable circumstances under the given conditions that cannot be foreseen or avoided.
4.4. The parties are not liable for failure to fulfill obligations under this Agreement arising from force majeure circumstances. If proper execution of the Agreement proves impossible due to force majeure circumstances, the Party concerned must notify the other Party of the occurrence of such circumstances within 14 (fourteen) days after their occurrence and present evidence of the existence of force majeure circumstances.
4.5. The Operator is not responsible for interruptions in the provision of the Services in the event of software or hardware failures.